Complaints

Our clients value the service we provide and often recommend us to others. In the unlikely event that you are not satisfied and wish to register a complaint, please contact us either:

In writing:

Complaints Department, Planning Together. The Exchange, Haslucks Green Road, Shirley, Solihull B90 2EL.

or by email Gordon@mortgagestogether.co.uk

or by telephone 0121 693 7310.

Our written complaints procedure is available upon request. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information about the FOS is available from their website www.financial-ombudsman.org.uk. If we cannot meet our obligations you may be entitled to compensation from the Financial Services Compensation Scheme. This depends on the type of business and the circumstances of the claim.

If your complaint is found to be either frivolous or vexatious by the Financial Ombudsman Service we may charge you a fee for any expenses incurred and work carried out in respect of the complaint.

I would like to thank you and all of your team for your hard work, professionalism and the persistence you have shown in helping me to achieve my remortgage which at some points I thought was unachievable. 

June 2018